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Support System Operator Workplace

Support System Operator Workplace — Successful Communication with Customers

11 December 2013

Support System Operator workplace (SSO) is Simcord Company’s new product, which allows automating business processes in the customer support departments and call centers. The software product is designed to ensure effective interaction with customers as well as to provide information and consulting support.

The SSO allows you to perform the following key tasks:

  • registration and processing of incoming customer requests;
  • generating and sending SMS notifications;
  • static and intelligent routing of calls;
  • redistribution of requests according to the load of employees of the customer support department;
  • storing the history of customer requests;
  • generating reports on closed requests;
  • quality control of staff performance of the relevant departments.

The SSO provides organization of high-quality work for establishing successful communication with customers that can significantly increase the level of their confidence in the company.